Personal Data Protection
razer888

1. Personal Information We Collect

As part of the registration process and ongoing use of the razer888 platform, we collect various categories of personal information needed to ensure safe, orderly operations that comply with international licensing requirements.

A. Account Registration Information

When you register a new account with razer888, we collect the following information:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — for age verification purposes (21 years and above)
• An active mobile phone number in Malaysia
• A valid and currently used email address
• Username and password chosen by you
• Identity card number (MyKad) or passport number for the identity verification process

B. Financial and Payment Information

To process deposits and withdrawals, razer888 may collect information related to your payment method, such as your e-wallet account name (Touch 'n Go, Boost, ShopeePay), bank account number for FPX or DuitNow, and cryptocurrency wallet address (USDT, BTC, ETH) where applicable. We do not store credit or debit card details directly on our servers.

C. Usage and Activity Information

While you use the platform, our system automatically records:

• IP address and type of device used
• Web browser name and operating system version
• Login records — date, time and location (based on IP)
• Betting, deposit and withdrawal history in your account
• Interactions with live chat or email customer support

2. How We Use Your Information

razer888 uses collected personal information solely for the following purposes:

A. Account Management and Identity Verification

Registration information is used to open and maintain your account, verify your identity to meet Know Your Customer (KYC) requirements under our international licence, and ensure that only you have access to that account.

B. Processing Financial Transactions

Your payment details are used to process incoming deposits and outgoing withdrawals quickly and securely. razer888 ensures withdrawals are processed within 5–30 minutes from the date of an approved request. The minimum deposit is RM10 and the minimum withdrawal is RM100.

C. Security and Fraud Prevention

Activity data and login records are analysed by our security systems to detect any suspicious access attempts, identity fraud or account misuse. This is to protect your interests as a razer888 player.

D. Service Communications

We use your email address and mobile phone number to send important account notifications such as deposit confirmations, successful withdrawal alerts, security updates and any changes to the terms of service. Promotional communications are only sent with your consent.

E. Service Improvement

Anonymised usage data helps our technical team understand platform usage patterns, identify technical issues and improve the overall user experience.

3. Disclosure of Information to Third Parties

razer888 does not sell, rent or transfer your personal data to third parties for marketing or commercial purposes. However, in certain situations, we may share your information with the following parties:

Payment Service Providers

The minimum transaction information required is shared with payment service providers such as FPX gateways, DuitNow and the e-wallet platforms you use to complete deposit and withdrawal processes. These providers are subject to their own privacy policies and security standards.

Identity Verification Providers

During the KYC process, your identity information may be shared with trusted identity verification service providers for the purpose of confirming the accuracy of the information you have provided.

Authorities and Regulatory Bodies

razer888 will comply with any lawful request from legal authorities or regulatory bodies relating to betting activities, anti-money laundering or criminal investigations. In such cases, we will disclose the required information in accordance with a court order or applicable legal requirements.

4. Data Security and Protection Measures

The security of players' personal and financial information is razer888's highest priority. We implement multiple layers of technical and operational protection to keep your data safe at all times.

256-bit SSL Encryption

All communication between your browser and the razer888 platform is encrypted using Secure Socket Layer (SSL) 256-bit technology — the same security standard used by leading banking and financial institutions. This means any data transmitted cannot be read by unauthorised parties.

Internal Access Controls

Only authorised staff who require access to your data based on their job responsibilities are permitted to view personal information. All access is logged and continuously monitored by our security team.

Continuous Monitoring

razer888's automated monitoring system operates around the clock to detect and contain any security threats, intrusion attempts or unusual activity in player accounts.

Player Responsibilities

While we do everything on our end to protect your data, you are also responsible for keeping your account secure. Make sure your password is strong and unique, do not share it with anyone, and log out from shared devices.

5. Cookies and Tracking Technologies

The razer888 platform uses cookies and similar tracking technologies to improve your experience while browsing our website.

Essential Cookies

These cookies are required for the platform to function at a basic level — including maintaining your login session, saving language preferences and display settings. Without them, some key functions will not work properly.

Analytical Cookies

We use analytical cookies to understand how players interact with the platform — which pages are visited most often, time spent and navigation paths. This information is used in aggregated form and cannot be used to identify you personally.

Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the razer888 platform.

6. Your Rights as a User

As a registered razer888 player, you have the following rights regarding your personal data:

• Right of Access — You may request a copy of the personal information we hold about you at any time.
• Right of Rectification — If any information we hold is inaccurate or out of date, you have the right to request prompt correction.
• Right of Erasure — You may request deletion of your personal data, subject to legal requirements that oblige us to retain certain records for a minimum period.
• Right to Object to Processing — In certain circumstances, you have the right to object to the processing of your data, particularly for direct marketing purposes.
• Right to Data Portability — You have the right to receive your personal data in a machine-readable format, to be transferred to another party if you wish.
• Right to Withdraw Consent — Where data processing relies on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out before the withdrawal.

To exercise any of the rights above, please contact the razer888 support team via 24-hour live chat or by email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Retention Period

razer888 retains your personal information only for as long as it is needed for the original purpose of collection, or as required by applicable law.

Financial transaction records are kept for the period stipulated by our international licensing body for audit and compliance purposes. These records cannot be deleted before the minimum required retention period, even if you close your account.

If your account is closed or inactive for an extended period, personal data that is no longer needed for operational or legal compliance purposes will be securely deleted from our systems.

8. Underage Player Accounts and Privacy

The razer888 platform is intended solely for players aged 21 and above. We do not accept registrations or account openings from individuals below this age.

If we find that information provided during registration was false, or that the actual account holder is under 21 years of age, the account will be terminated immediately and all balances will be held pending investigation. razer888 does not knowingly store any personal data of minors.

If you find that someone under the age of 21 has registered an account using incorrect information, please contact our support team immediately at [email protected] so that we can take the appropriate action.

9. Changes to This Privacy Policy

razer888 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered players via their registered email or through in-platform notifications before the changes take effect.

The "Updated" date shown at the top of this document reflects the latest version of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the razer888 platform after any changes to this policy will be considered your acceptance of the amended terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.

10. How to Contact Us Regarding Privacy

For any enquiries, complaints or requests related to the razer888 Privacy Policy or the handling of your personal data, our support team is available 24 hours a day, 7 days a week, in Malay and English.

Communication Channels

• Live Chat — The fastest channel for urgent enquiries. Available 24 hours a day via the chat icon on the razer888 platform.
• Email — For written requests and official documentation, contact us at [email protected]. Please state "Privacy Enquiry" in the subject line of your email.

When submitting a data-related request, please include your account username and a clear description of your request so that we can process it more quickly and accurately.